TROUBLE SHOOTING

• Missing Library in Kontakt

• The .xml-Deletion-Solution

• Missing Content

• Version errors

• Ultimate Rock Guitar Bugs

Missing Library in Kontakt

There could be several reasons, why Ultimate Rock Guitar is not showing up in Kontakt.

1. Native Access

Launch Native Access and check, wether your library is listet as installed. If not, do reinstall or repair the library and its content!

2. Update

Most Kontakt errors can be solved by simply updating to the latest version of Kontakt!
Launch NATIVE ACCESS, locate Kontakt or Kontakt Player and use the Update-Button to update if available.

3. Visibility

Open Kontakt or Kontakt Player, navigate to settings and apply the Libraries-tab. Scroll down to Ultimate Rock Guitar and make sure the box is checked as visible!

If none of the above did work, the xml-method could be a solution!

The .xml-deletion solution

CAUTION! You carry out this procedure at your own risk. We accept no liability for damage or loss of any kind. Refer to the Internet for detailed information!

xml-files carry the information about installed and registered products on your system. Deleting the xml-files forces Native Access to regenerate these files!

• • • • Make sure the account you’re logging into is the account you registered the library with.
      • Navigate to the following location:
        windows: C\Program Files\Common Files\Native Instruments\Service Center
      • delete the [LIBRARY NAME].xml file
        It is recommended to create a backup of the file beforehand in order to be able to restore it if necessary!
      • delete the NativeAccess.xml
        It is recommended to create a backup of the file beforehand in order to be able to restore it if necessary!
      • Restart your computer, relaunch Native Access (allow it to update if necessary), and see if this solves the issue.

Missing Content

“Library content not found” or “Content missing”

When Kontakt is having problems locating some content files, use the “Browse for folder”-button to navigate kontakt to the root folder of your library.
When all files are found and the instrument loads properly, do re-save the instrument.

Version Errors

“This instrument belongs to a library that is not installed” or
“Your version of Kontakt is too old to load this this file

When Kontakt promts this message, the most likely cause is a mismatch between the installed kontakt version an d the version required to run this library!
Update to the latest version and the library should load as normal.

 Ultimate Rock Guitar Bugs

Ultimate Rock Guitar is a huge library with many articulations, options, and features. Equally huge is the underlying instrument code. We are aware that a few minor bugs may still be lurking somewhere. So please:
Please report bugs via support(at)sixstringaudio.com and help us to develope our products.

However, before contacting us, please check the following:

1. 1. URG was developed from a guitarist’s perspective. It is not actually intended or designed as a synthesizer with guitar sounds. So please only do things that a real guitarist can do on a guitar. We have made great efforts to incorporate auto-corrections, but it can happen that URG and especially the fretboard monitor get mixed up. If you want to noodle around, we advise to switch to Easy-Mode!
   2. Check your routings and your midi-channels, especially the midi-channel of midi-events.
   3. Check your keyswitches and keyswitch-settings
   4. Make sure, no double note-event hides behind its alias. Sometimes short x-notes from gp5-files hide behind longer notes and cause drop outs and other troubles. Deleting and re-doing the midi-sequence solves the problem!